Scope and Accountability

CanadaDrugs SafeUse is operated by Tina Guigui, 19800 Lougheed Highway, Pitt Meadows, BC V3Y 2W1, Canada. This Data Protection Notice describes how we collect, use, disclose, and safeguard personal information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

We are responsible for personal information under our control and use contractual and other safeguards when personal information is handled by service providers on our behalf.

Definitions

“Personal information” means information about an identifiable individual, including identifiers (such as name and email), online identifiers (such as IP address, device IDs, and cookies), and information relating to an individual’s interactions with our services. Personal information does not include aggregated or anonymized data that cannot reasonably be associated with an identifiable individual.

Purposes for Collection and Use

We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including to:

• Provide, maintain, and improve our informational content, tools (including the pill identifier), and website functionality;
• Respond to inquiries, support requests, and feedback;
• Send service or administrative communications you request or that are necessary to operate the website;
• Conduct analytics, quality assurance, research, and performance monitoring to enhance user experience;
• Maintain information security, prevent fraud or abuse, and ensure availability of our services;
• Comply with legal, regulatory, and law enforcement requirements, and to protect our legal rights;
• Manage business operations, including recordkeeping and dispute resolution.

Categories of Personal Information Collected

Information You Provide

• Contact details and correspondence: name, email address, and any information you include when contacting us or subscribing to updates.
• Feature inputs: free-text queries or other inputs submitted to tools such as the pill identifier. We recommend you avoid including identifiable health details or personal medical history.

Information Collected Automatically

• Technical and usage data: IP address, device and browser information, operating system, referring URLs, pages visited, timestamps, language, and approximate location derived from IP.
• Cookies and similar technologies: identifiers used for essential site functionality, preferences, performance analytics, and security.
• Diagnostics and logs: error logs, crash data, and performance metrics.

Information from Service Providers

• Analytics and security partners may provide aggregated metrics or fraud-prevention signals derived from your interactions with our services.

Consent and Lawful Authority under Canadian Law

We collect, use, and disclose personal information with your knowledge and consent, except where permitted or required by law. Consent may be express (e.g., when you submit a form) or implied (e.g., when your actions reasonably indicate consent for a particular purpose). You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. We will inform you of the implications of such withdrawal where applicable.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the site, remember preferences, perform analytics, and enhance security. You can manage cookies through your browser settings. Disabling certain cookies may affect site functionality.

How We Use Personal Information

We use personal information solely for the purposes described in this Notice or as otherwise disclosed at the time of collection. We do not use personal information for fully automated decision-making that produces legal or similarly significant effects.

Disclosure to Service Providers and Cross-Border Transfers

We may disclose personal information to trusted service providers who assist with hosting, analytics, communications, security, and professional services. These providers may be located in Canada or other jurisdictions (including the United States). We use contractual and other safeguards to ensure a comparable level of protection while the information is processed by third parties on our behalf. We do not sell or rent personal information.

We may also disclose information where required or permitted by law, to protect our rights, or in connection with a business transaction (subject to applicable legal requirements).

Retention and Storage

We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal, accounting, or reporting obligations. Typical retention periods include: contact correspondence for up to 24 months after resolution; analytics and server logs for approximately 12–24 months; and subscription or account-related information for as long as you remain subscribed or until request for deletion, subject to legal requirements. We securely destroy or anonymize personal information when it is no longer needed.

Security Safeguards

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encryption in transit, access controls, least-privilege access, secure configurations, monitoring, and staff awareness measures. While no method of transmission or storage is entirely secure, we strive to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

Individual Rights and How to Exercise Them

Subject to limited exceptions under Canadian law, you have the right to:

• Request access to your personal information under our control and obtain information about its use and disclosure;
• Request corrections to ensure accuracy and completeness;
• Withdraw consent to our collection, use, or disclosure of your personal information, subject to legal or contractual restrictions;
• Request deletion or anonymization where appropriate and feasible, consistent with legal obligations and technical constraints;
• Challenge our compliance with applicable privacy laws.

We will respond to written requests within the timelines required by law (generally within 30 days) and may request information to verify your identity. If we refuse a request, we will provide reasons and inform you of available recourse.

Health Information and Sensitive Data

CanadaDrugs SafeUse provides general information about diseases, medications, and pills and is not a healthcare provider. Content is for informational purposes only and does not replace professional medical advice; always consult a licensed healthcare provider. Please avoid sharing identifiable health information with us. If you voluntarily provide health-related details (e.g., in inquiries), we treat such information as sensitive and use it only for the purposes for which it was provided.

Children’s Information

Our services are intended for a general audience and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental or guardian consent. If we learn that such information has been collected without appropriate consent, we will delete it.

No Sale or Targeted Advertising

We do not sell personal information. We do not engage in behavioral profiling for targeted advertising. We may present contextual content or information based on the page you are viewing.

Complaints and Dispute Resolution

If you have a privacy concern, please contact our Privacy Officer first so we may address it. If you are not satisfied with our response, you may have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

Contact Information

Privacy Officer: Tina Guigui

Address: 19800 Lougheed Highway, Pitt Meadows, BC V3Y 2W1, Canada

Email: [email protected]

Changes to This Notice

We may update this Notice from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated version with a revised effective date. Your continued use of our services after an update signifies your acceptance of the revised Notice.

Effective Date

October 14, 2025